Refund policy

All fees paid to SwaziMelo, including the song submission fee, are non-refundable. Once a payment has been made and confirmed, it cannot be returned.

The submission fee pays for the review and handling of your release: checking the rights declaration, audio and artwork, and preparing the release for publication. The fee is charged once for each submission. If we ask for changes and you send a corrected release, you do not pay again.

No refund is given if:

your song or album is rejected, or we ask for changes and you do not resubmit;

your release is later unpublished or removed, for example after a copyright complaint or a breach of our guidelines;

you change your mind, withdraw the release, or close or delete your account;

you uploaded the wrong file, artwork or details;

your song receives few or no plays or downloads.

The fee is shown before you submit and again on the payment page, with no hidden charges. Please check the amount, your payment reference and your MTN Mobile Money number before you approve the payment on your phone. Make sure you own or control all the rights to the music, as described in the Submission Agreement.

This policy is about changing your mind, not about our errors. If the same submission was charged more than once by mistake, or the wrong amount was taken, contact us within 7 days with your payment reference and the MoMo transaction ID so we can correct the mistake.

Mobile money providers and banks may charge their own transaction fees. We do not control or refund those charges.

We may update this policy. The fee that applies to you is the one shown when you submitted your release, and the policy in force on that date applies to that payment.

Questions about a payment? Use the Contact page, and include your payment reference.